“In the world of healthcare consulting, you will rarely find resources that combine keen expertise with practical, strategic solutions and experience-driven instincts. Mary Chiles and her team are a stand-out exception. Chiles Healthcare Consulting is, quite simply, the best in the business of post-acute care consulting.
As an attorney, I have worked with Ms. Chiles for over 25 years. Chiles Healthcare Consulting is the “go-to” resource for me and my colleagues when considering complicated issues in post-acute care compliance, survey preparation, and correction of substantial deficiencies. We frequently contact Ms. Chiles regarding both “simple” and more complicated matters impacting post-acute care providers, including:
- Survey preparation (annual, revisit, etc.)
- Creating and implementing plans of correction
- Development and provision of training to facility staff at all levels
- Responding to “emergencies” (substantial errors, resident/staff injuries, reportable incidents, Immediate Jeopardy, etc.)
- Helping “troubled” facilities improve from poor survey performance, Special Focus Facility designation, etc.
- Preparation for Informal Dispute Resolution, citations appeals, and other formal and informal proceedings
Chiles Healthcare Consulting consistently delivers successful results in all of these areas. We recommend, and will continue to recommend, the services of Mary Chiles and her team, and look forward to continuing to work with them to improve results for our post-acute care clients.”
Mary Malone, Partner, Hancock Daniel & Johnson, P.C.
"We have worked with Mary’s Long Term Care consulting group for many years. The group is always up to date on regulations and survey issues. The team does a great job in preparing us for the ever important CMS surveys which feed into our star ratings. The group also provides monthly “CORE” calls that address clinical operations. This service helps prevent issues before they become problematic.
On a more one to one note, I’ve been a DON for many years as well as a LNHA. When an unusual problem occurs there is always someone on the end of the phone helping me to navigate the concern. Sometimes we are too close to an issue to “see the forest for the trees” but the cool-headed team helps us navigate. I really appreciate their ongoing help and support."
Catherine Farmer, Director of Clinical Services, Goodwin House Alexandria
"Mountain View has considered Chiles Healthcare Consulting a trusted partner for many years. We appreciate the support, service, responsiveness, and solid advice we can count on from their team. From mock surveys to sample policies and procedures, from simple advice to complete QAPI programs, from survey trend analysis to educational material – Chiles Healthcare will always be part of the Mountain View Team! You can use this wherever you wish."
Ryan J. A. Hoover, RN, NHA
"I have worked with CHC for many years. I have always found the whole team to be very professional, detail-oriented, and regulatory focused. Utilizing them for Mock Surveys has been very beneficial to the facility as they are very centered on ensuring that we are in compliance with all regulations. I highly recommend CHC as consultants and support services.”
Pamela E. Doshier, NHA, MBA, CDP, Executive Director, Dogwood Village of Orange County, Orange, Virginia
"The Chiles Healthcare Consulting team goes to extraordinary measures to make sure providers have the information and resources they need to provide the best care to their patients and residents. VHCA-VCAL members have benefitted tremendously from CHC’s analysis of survey and inspection trends to help them make any needed operational or clinical changes."
Keith Hare, President and CEO, Virginia Health Care Association-Virginia Center for Assisted Living